IMPORTANT NOTICE ON PURCHASES

We currently don't have an automatic shipping calculator working on the website. 

We have set up a temporary procedure to enable us to manually check stock and give you a quote on postage on any orders you may have. We understand it isn't ideal, but unfortunately this is the easiest way to process shipping at the moment.

Below we have outlined the steps to take in the check-out process for you to request a quote and later proceed with an order.

REQUESTING A QUOTE ON A COMPUTER/LAPTOP/TABLET

  1. Press the "ADD TO CART' button on the product(s) you would like to purchase. 

  2. Open the 'Shopping Cart' which can be found in the top right corner of the screen. and select "Checkout" at the bottom.

  3. Check the products in your cart are correct and if they are, select "Checkout" at the bottom.

  4. Fill in your contact information and shipping details in the form then select "Continue to shipping"

  5. Make sure "Request a Quote....." is selected as the Shipping method then select "Continue to payment"

  6. In the Payment section, make sure you have selected "Request a Quote" as the payment method. DO NOT enter your credit card details.
    Then select complete order.

  7. You should then see this screen and we have received your request.

WHAT HAPPENS NEXT?

  1. Once we have received your request, we will check current stock levels, and contact our shipping partners to find the best option for postage.
  2. We will then send you an order confirmation by email with the postage fee included. IF there are any delays in sending stock OR stock is currently unavailable, we will notify you by email or phone to let you know how long it will be before we will receive the stock and can send it out to you.

  3. You can then select the "Pay now" option on the email to open the order to review and make your payment if you are happy with all the details. If you are unhappy with anything or would like to make changes, please feel free to get in contact with us either by phone or email
  4. This will take you to the payment screen where you can now enter your credit card details and then select the "Pay now" option to complete your purchase.

  5. We will now pack and send your order. We will send you tracking details if they're available.

 


REQUESTING A QUOTE ON A MOBILE PHONE