Weber Spare Parts & Warranties

Weber pride themselves on their quality and customer service. 
That is part of why Weber deal with most of their spare parts directly with the consumer and not through their retail stores. 
They have all the knowledge and expertise to find out exactly what barbecue you own, and what part you need for it.
However, you'd like to have a chat with us we can help with certain spare parts and warranty enquiries.

I need Spare Parts for my Weber, what do I do?

• Get your barbecues Serial Number ready
• Know your BBQ Model if you can
• Take some photos of the issue (if applicable)
• Get in touch with Weber Customer Service

Where can I find my Serial Number?

Weber Q: On the back of the BBQ or under the side table
Traditional Gas: Inside the cabinets or on the back leg
Kettle: On the lid damper
ALL BBQ's: On the front of the owner's manual

How can I contact Weber Customer Service

Phone: 1300 301 290
Email: custserv@weberbbq.com.au
Website: www.weber.com/au/en/contactus
Facebook: www.facebook.com/weberbbqausnz

Want to know the warranty period on your Weber BBQ?
You can refer to your Owner's Guide for the warranty terms that apply to your particular barbecue.
Otherwise, we do have a warranty guide below with warranty terms for most of the current Weber range.

NEW WEBER Q GAS SERIES (2023-NOW | Gen 3)
Cookbox	5 years, no rust through/burn through (2 years paint excluding fading or discolouration)
Lid assembly	5 years, no rust through/burn through (2 years paint excluding fading or discolouration)
Stainless steel burner tubes	5 years, no rust through/burn through
Porcelain-enamelled cast iron cooking grills	5 years, no rust through/burn through
Plastic components	5 years (excluding fading or discolouration)
All remaining parts	2 years

CLASSIC WEBER Q GAS SERIES (2014-2023 | Gen 2)
Cookbox	5 years, no rust through/burn through (2 years paint excluding fading or discolouration)
Lid assembly	5 years, no rust through/burn through (2 years paint excluding fading or discolouration)
Stainless steel burner tubes	5 years, no rust through/burn through
Porcelain-enamelled cast iron cooking grills	5 years, no rust through/burn through
Plastic components	5 years (excluding fading or discolouration)
All remaining parts	2 years

SPIRIT® EX SMART GAS SERIES
Cookbox & Lid Assembly	10 years, no rust through/burn through (2 years on paint excluding fading or discoloration)
Stainless Steel Burner Tubes	10 years, no rust through/burn through
Stainless Steel Flavorizer Bars & Porcelain-Enameled Cast Iron Cooking Grills	5 years, no rust through/burn through
Electronics	3 Years
All Remaining Parts	2 Years

* Valid for Weber® Spirit® EX series smart gas grills.

GENESIS® II GAS SERIES
All Parts	10 Years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)

* Valid for Weber® Genesis® II and Genesis® II LX gas grills.

GENESIS® GAS SERIES
Cookbox & Lid Assembly	12 years, no rust through/burn through (2 years on paint excluding fading or discoloration)
Stainless Steel Burner Tubes, Stainless Steel Flavorizer Bars, Porcelain-Enameled Cast-Iron Cooking Grills	10 years, no rust through/burn through
Electrical Components	3 Years
All Remaining Parts	5 Years

* Valid for Weber® Genesis® gas grills, 2022 onwards

GENESIS® EX SMART GAS SERIES
Cookbox & Lid Assembly	12 years, no rust through/burn through (2 years on paint excluding fading or discoloration)
Stainless Steel Burner Tubes, Stainless Steel Flavorizer Bars, Porcelain-Enameled Cast-Iron Cooking Grills	10 years, no rust through/burn through
Electrical Components	3 Years
All Remaining Parts	5 Years

* Valid for Weber® Genesis® EX series smart gas grills

SUMMIT® GAS SERIES
All Parts	10 Years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)

* Valid for Weber® Summit® series gas grills purchased October 1, 2017 or later. This warranty does not cover Summit® series gas grills purchased prior to this date.

WEBER® CHARCOAL RANGE
Bowl and lid	10 years, no rust through/burn through
One-Touch cleaning system	5 years, no rust through/burn through
Plastic components	5 years, excluding fading or discolouration
All remaining parts	2 years

SUMMIT® CHARCOAL RANGE
Bowl, and lid assembly	10 years, no rust through/burn through
Stainless steel cooking grills	5 years, no rust through/burn through
One-Touch cleaning system	5 years, no rust through/burn through
Plastic components	5 years, excluding fading or discolouration
All remaining parts	2 years

SMOKEFIRE WOOD FIRED PELLET RANGE
Cook box and all components not covered below	5 years
Electrical components	3 years
Cooking grills, pellet slide, burn pot, heat baffle, pellet grate, controller bezel	3 years

SMOKEY MOUNTAIN COOKER SERIES
Bowl, lid, and center ring	10 years, no rust through/burn through
Plastic components	5 years, excluding fading or discolouration
All remaining parts	2 years

WEBER TRAVELER
Cook box and lid assembly	5 years
Cooking grills	3 years
All remaining parts	2 years

The warranty terms listed above apply to current year models and are for informational purposes only. Please refer to your Owner's Guide for the warranty terms that apply to your particular product.